Frequently Asked Questions

Everything you need to know about shopping with ShopPaya

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive your prepaid shipping label.

Which payment methods do you accept?

ShopPaya accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Can I track my order in real-time?

Yes! Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey directly on our website.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.

What should I do if I receive a damaged item?

If your order arrives damaged, please take a photo of the item and the packaging and contact us within 48 hours. We will send a replacement immediately at no extra cost.