Returns & Exchanges

At ShopPaya, we want you to love your purchase, which is why we offer a hassle-free 30-day return policy for all items in their original condition. If you are not completely satisfied, our streamlined process ensures a quick resolution for your exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the product is unused.

• 3.
  Ship It Back

  Print the prepaid shipping label provided by our portal and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.